TERMS & CONDITIONS
§ 1. General terms
You agree to the following terms and conditions when you become a customer and enter into a contract for the purchase of goods from Neckwear Sweden AB (556882-4063).
Neckwear Sweden AB only enter into contracts with adults over 18 years. If the person is a minor, parental permission is required for purchases.
Neckwear Sweden AB is registered for F-tax. All our prices include swedish moms (sales tax). If the rate of moms changes, we reserve the right to adjust our prices accordingly. We make reservation for possible incorrect pricing, which could result in the cancellation of orders.
§ 2. DELIVERY
2.1 SHIPPING £5.00 - Free over £39
Shipped with Royal Mail and delivery directly to your mailbox or closet postal office. Full tracking. Delivery time 3-4 working days after order has been shipped. All orders placed before 3:00 pm are shipped the same day. Note that delays could occur with the freight company’s delivery times meaning we can not guarantee the delivery time. If the order value falls below £39 after a returm the £5 shipping cost will be charged.
2.2 UPS EXPRESS SHIPPING (£12.00) - HOME DELIVERY
Delivery time 1-2 working days after your order has been sent. Orders with UPS must be placed before 2:00 pm to be shipped the same day. Home delivery. Non refundable.
2.4 Delivery rejected
If you do not pick up your package or decline to accept the delivery, you will be subject to a fee of £15.00.
§ 3. RETURNS AND EXCHANGES
3.1 HOW DO I RETURN A PURCHASE?
Mark the item on your order confirmation that you want to return. Put the order confirmation in the package with the item. Use the shiping method of your choice. We manage your return or exchange the same day we receive it.
3.2 HOW MUCH DOES IT COST TO RETURN A PURCHASE?
You are responsible for the shipping cost of a return. For shipping rates visit Royal Mail´s website or contact their customer support.
3.3 14 DAYS COOLING-OFF PERIOD
If you are not happy we will refund you, regardless of the reason. Otherwise we will help you exchange for another item that you like more.
If you want to exchange your item(s) we recommend you to return your item(s) to us and then make a new order of your desired item.
The same day we receive your return, we refund your money into your account. For payments with bank card, it usually takes 3-5 banking days before you have the money in your account. With Paypal, the refund is instant.
3.6 THE RIGHT TO RETURN
In accordance with Swedish distance and home sales act, you have the right to change your mind within 14 days of receiving the items. If you have further questions regarding returns or exchanges, you can email us at (email@example.com).
In order to be valid for return, the product must be unused. The customer can examine the product, but it should be essentially unchanged. Items must be returned in their original packaging. Handling of returns can take up to one working week but they are normally handled on the same day they are received. Free promotional products when you buy items above a certain amount must also be returned if the order value is below the promotional level after the return. In other cases, the free product will be charged for.
§ 4. COMPLAINTS AND WARRANTY
If there is a problem with the product, it will be repaired or replaced with a new one. If you want to complain about a product, please register the claim online or contact our customer service. Please have your order number at hand so that we can help you as quickly as possible. We pay for all return and shipping costs for faulty products. We follow the Consumer Complaints Board’s recommendations and guidelines.
We offer at least 1 year’s warranty on all products. This is valid for all products in our range. If the warranty time exceeds 1 year, this will be stated in the product description.
§ 5.PERSONAL DATA (GDPR) & COOKIES
§ 6. PAYMENT
6.1 PAYMENT METHODS
Neckwearshop.co.uk accept Visa, Visa Electron, Mastercard and Maestro. All card numbers are encrypted, which provides payment security. We also offer Paypal services so that you can pay using your Paypal account or a debit card.