CUSTOMER SERVICE
Shipping

FREE SHIPPING Free shipping with Royal Mail. Delivery time 4-6 working days

Express delivery Delivery time 1-2 working days with UPS Express

Returns

Easy & convenient

30 day return policy Try at home without stress

Contact us

+46 13 - 25 34 34 Mon - fri: 09:00 - 15:00

info@neckwearshop.co.uk We answer within 24 h mon - fri

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TERMS & CONDITIONS 

§ 1. General terms

1.1 AGREEMENT

You agree to the following terms and conditions when you become a customer and enter into a contract for the purchase of goods from Neckwear Sweden AB (556882-4063).

1.2  MINORS

Neckwear Sweden AB only enter into contracts with adults over 18 years. If the person is a minor, parental permission is required for purchases.

1.3 PRICES

Neckwear Sweden AB is registered for F-tax. All our prices include swedish moms (sales tax). If the rate of moms changes, we reserve the right to adjust our prices accordingly. We make reservation for possible incorrect pricing, which could result in the cancellation of orders.

§ 2. DELIVERY

2.1 ROYAL MAIL - FREE STANDARD SHIPPING (£0.00)

Free shipping on all orders with Royal Mail, regardless of order value. Delivery time 4-6 working days. All orders placed before 3:00 pm are shipped the same day. Note that delays could occur with the freight company’s delivery times meaning we cannot guarantee the delivery time.

2.2 UPS STANDARD SHIPPING (£8.00) - ACCESS POINT

Delivery time 3-4 working days after your order has been sent. Orders with UPS must be placed before 2:00 pm to be shipped the same day. Access point delivery. Non refundable.

2.3 UPS EXPRESS SHIPPING (£10.00) - HOME DELIVERY

Delivery time 1-2 working days after your order has been sent. Orders with UPS must be placed before 2:00 pm to be shipped the same day. Home delivery. Non refundable.

2.4 FREE UPS EXPRESS SHIPPING WHEN ORDER EXCEEDS £95.00

If you order value exceeds £95.00 you can select UPS Express Shipping for free. If you make a return and order value gets below £95.00 the UPS Express shipping cost will be charged. 

§ 3. RETURNS AND EXCHANGES

3.1 HOW DO I RETURN A PURCHASE?

Mark the item on your order confirmation that you want to return. Put the order confirmation in the package with the item. Use the shiping method of your choice. We manage your return or exchange the same day we receive it.

3.2 HOW MUCH DOES IT COST TO RETURN A PURCHASE?

You can check at your local postoffice or you can check out UPS or FedEx rates online.

3.3 100 DAYS COOLING-OFF PERIOD

If you are not happy we will refund you, regardless of the reason. Otherwise we will help you exchange for another item that you like more.

3.4 EXCHANGE

If you want to exchange your item(s) we recommend you to return your item(s) to us and then make a new order of your desired item.

3.5 REFUND

The same day we receive your return, we refund your money into your account. For payments with bank card, it usually takes 3-5 banking days before you have the money in your account. With Paypal, the refund is instant. 

3.6 THE RIGHT TO RETURN

In accordance with Swedish distance and home sales act, you have the right to change your mind within 14 days of receiving the items. We have chosen to increase this to a total of 100 days cooling-off period. Register your return online with the return code given on your order confirmation, and we will send out a return postage slip via email within 24 hours. Returns which are registered during the weekend or national holidays will receive a return slip on the next working day. If you have further questions regarding returns or exchanges, you can email us at (info@neckwearshop.co.uk) or call (+46 [0] 13-25 34 34).

In order to be valid for return, the product must be unused. The customer can examine the product, but it should be essentially unchanged. Items must be returned in their original packaging. Handling of returns can take up to one working week but they are normally handled on the same day they are received. Free promotional products when you buy items above a certain amount must also be returned if the order value is below the promotional level after the return. In other cases, the free product will be charged for.

§ 4. COMPLAINTS AND WARRANTY

4.1 COMPLAINTS

If there is a problem with the product, it will be repaired or replaced with a new one. If you want to complain about a product, please register the claim online or contact our customer service. Please have your order number at hand so that we can help you as quickly as possible. We pay for all return and shipping costs for faulty products. We follow the Consumer Complaints Board’s recommendations and guidelines.

4.2 WARRANTY

We offer at least 1 year’s warranty on all products. This is valid for all products in our range. If the warranty time exceeds 1 year, this will be stated in the product description. 

§ 5.PERSONAL DATA (GDPR) & COOKIES

When you shop on our website we will need to store some of your personal data. You have the right to access this data or to have it erased. We will also use cookies in order to e.g. improve the user-friendliness of our website. You can read more about our use of personal data and cookies in our Privacy Policy. Read more here

§ 6. PAYMENT

6.1 PAYMENT METHODS

Neckwearshop.co.uk accept Visa, Visa Electron, Mastercard and Maestro. All card numbers are encrypted, which provides payment security. We also offer Paypal services so that you can pay using your Paypal account or a debit card.

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